This is actually an update of the oil issues discussed in http://www.srt10forum.com/forums/showthread.php?p=18630#post18630
After a very tedious two days I have finally got an answer regarding the oil capacity on our SRT-10 Rams. Please bear with me here, I went to the dealer this morning again I stated my case as to the oil capacity. They had done a little research and presented to me a copy of the "Dealer Connect" page which indicates that the 8.3 aluminum block motor requires 11 Quarts with filter. Not satisfied I produced my owners manual which states a capacity of 8.5 quarts with filter. At that point they balked and said that the "Dealer Connect" amount is correct and that my oil leak is not from there oil change. On my way out the door still confused I asked my salesman about this he gave me a Chrysler consumer hotline #.
I called this hotline after an hour on hold I spoke with a Tech. who reiterated my position that 8.5 is the proper amount. He then told me to call the service manager and have them call the "Star hotline" where he could talk to an engineer about this problem, I conveyed this to the manger. He called me back relatively quickly and stated that he spoke to a Steve guy and that he insists that the "Dealer Connect" version of 11 quarts. was correct. I am steaming right about now!!!! I go out to the truck jack it up and drain 2 quarts while I'm doing this the phone rings. Yup you guessed it the service manager calls. Steve had called him back and acknowledged a Mistake has been made. The "Dealer Connect" manual is incorrect, no ****, The proper amount for the 04 and the 05 SRT-10 RAM is 8.5 Quarts!!!!!!! They will make the correction to the Dealer Connect manual.
I am sorry for the rant, However I hope my toil my help someone else in the future. I still have to go back for my leak!!!
After a very tedious two days I have finally got an answer regarding the oil capacity on our SRT-10 Rams. Please bear with me here, I went to the dealer this morning again I stated my case as to the oil capacity. They had done a little research and presented to me a copy of the "Dealer Connect" page which indicates that the 8.3 aluminum block motor requires 11 Quarts with filter. Not satisfied I produced my owners manual which states a capacity of 8.5 quarts with filter. At that point they balked and said that the "Dealer Connect" amount is correct and that my oil leak is not from there oil change. On my way out the door still confused I asked my salesman about this he gave me a Chrysler consumer hotline #.
I called this hotline after an hour on hold I spoke with a Tech. who reiterated my position that 8.5 is the proper amount. He then told me to call the service manager and have them call the "Star hotline" where he could talk to an engineer about this problem, I conveyed this to the manger. He called me back relatively quickly and stated that he spoke to a Steve guy and that he insists that the "Dealer Connect" version of 11 quarts. was correct. I am steaming right about now!!!! I go out to the truck jack it up and drain 2 quarts while I'm doing this the phone rings. Yup you guessed it the service manager calls. Steve had called him back and acknowledged a Mistake has been made. The "Dealer Connect" manual is incorrect, no ****, The proper amount for the 04 and the 05 SRT-10 RAM is 8.5 Quarts!!!!!!! They will make the correction to the Dealer Connect manual.
I am sorry for the rant, However I hope my toil my help someone else in the future. I still have to go back for my leak!!!