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I have had bad service from this dealership, actually took them to small claims court for a repair gone bad, and had decided I would not be using them for any future service. But since the Takata airbag recall was a NHTSA recall and BCP was the closest to my home I contacted them for the replacement. They took my information and MUCH LATER I finally received a card in the mail stating they had the replacement parts in. I called to schedule the replacement and get a service manager on the line that states that "because of past history we will not be able to service you vehicle". WHAT!!!! I didn't know a dealership could deny replacing a federally mandated safety recalled part simply because they didn't like me!?!?!? This place is a joke and anyone that guys or services their vehicle there better beware........ :bad:
 

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In my personal opinion finding a good shop with knowledgeable techs is like looking for a doctor. This comes from someone that has been on both sides of the service counter.
Q: what do you call the guy that graduated last in his class at medical school?
A: Doctor ---
 

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They can deny servicing your vehicle if they so choose. But why would they order the part for you and then tell you they can't work on your vehicle?
 
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